Refund policy

Last updated November 2, 2026

Backyard Plans sells credits. One credit unlocks one full plan. Credits are one-time purchases, not subscriptions.

Unused credits

You can ask for a refund of credits you have not used within 14 days of the purchase. Open Account and choose “Request refund for unused credits”. We review the request and refund through Paddle, our payment provider. The credits are removed from your account when the refund is made.

Used credits

When you unlock a plan, a credit is used and you get a digital product (PDF, lists, 3D files and more) that is available right away. A plan that is unlocked and downloaded is non-refundable.

Before you unlock, we ask you to confirm:

I understand that once I unlock and download a plan, it is a digital product and is non-refundable. Unused credits are refundable within 14 days of purchase.

If something is wrong with your plan

If a file does not open or the plan has a technical error, write to info@diybackyardplans.com. We will fix it, or give you a new credit in place of the one used. We do not refund money for used credits.

Your legal rights

This policy does not take away rights you have under the law where you live. Paddle may also handle payment disputes under its own buyer terms.

This text is a plain-language draft and is not legal advice.